I am a highly motivated IT professional passionate about enhancing user experiences through technology. With a year of experience as a Laptop and Classroom Support Technologist /Service Desk Analyst, I have improved my skills in providing exceptional customer service and solving technical issues efficiently. My achievements include winning a hackathon with a $2500 cash prize for designing a user-friendly application for individuals with ADHD and creating multiple websites using HTML, CSS, Bootstrap, and JavaScript. I have also contributed to software testing, Windows 11 deployment, and service portal redesign projects. I am excited to share that I am expanding my knowledge in the field of cybersecurity. I would love to talk about it in an interview.